• Contribute to the Identity and Access Management (IAM) vision and roadmap
• Operational Leadership for CIAM that include ability to develop and implement strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively leading change and problem management to ensure service level agreements (SLAs) are met
• Ability to lead and mentor a team of operations specialists and engineers, including demonstrable ability to manage vendor relationship deliverables with Managed Service Providers (MSP) to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives
• Partner engagement and effectively communicate with other CIAM leaders, IT teams and business units to ensure operational integration meets the program objectives
• Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
• Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness and alignment to United’s customer identity standard
• Report on these metrics to provide clarity and drive improvements across CIAM operations

Minimum Qualifications

• Bachelor's degree in Science, Technology, Engineering, Science
• 9+ years of experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes and capabilities and including at least 5 years of operational leadership experience leading delivery and incident management teams/people
• ITIL Process experience, particularly with incident, problem, and change management
• Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI and passwordless technologies
• Solid understanding of IAM principles in cloud first environment
• Understanding of PCI, SOX, EU-GDPR regulations and for IAM
• Know how to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals & leaders at multiple levels able to demonstrate tangible results
• Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and motivating changes
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Cybersecurity, Risk Management, Computer Science, Information management
• ITIL Certification, particularly ITIL Expert or Master

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Remote option may be available

Salary Range: $126,225 - $185,130

Posting end date is 7/1/2024

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.