Be Part of Something Bigger

Summary:

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The Customer Success Manager (CSM) is responsible for the success of our enterprise SaaS customers. This includes onboarding new customers, providing ongoing support, and ensuring that they are getting the most out of our product. The ideal candidate will have a strong understanding of the SaaS industry and a passion for helping customers succeed.

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About Us

Securiti solves challenges across governance, privacy, and security. With a foundation in data understanding and a team that was responsible for developing and deploying the market leading CASB & DLP technology, we were able to create a platform from the ground up that leverages automation and workflows to solve complex privacy, data, and security business challenges with a simplified interface promoting collaboration across the business. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

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The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Securiti’s solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access and protect sensitive data at scale.

• Aligned to Securiti’s top Enterprise customers across North America
• Responsible for the entire customer lifecycle from onboarding to renewal
• Onboard new customers and introduce them to our product and support processes
• Provide ongoing support to customers, including troubleshooting issues, providing training, and answering questions
• Work with customers to identify and implement solutions to their business challenges
• Track customer satisfaction and identify opportunities for improvement
• Collaborate with sales, marketing, and product teams to ensure that customer needs are met
• Identify and close expand opportunities aligning Securiti’s solutions
• Ensure we exceed customer expectations throughout the customer journey leading to highest possible rate of retention and renewal

Required Qualifications:

• 3+ years of experience in customer success or a related role
• Strong understanding of the SaaS industry
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Bachelor's degree in business, computer science, or a related field

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a talented team and make a real impact on our customers
• Chance to learn and grow in a fast-paced, dynamic environment
• Challenging and rewarding work

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If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply. We are looking for a team player who is eager to learn and grow, and who is committed to making a difference in our customers' businesses.

Summary

SW Sales Mid Market - Detroit, MI or Columbus/Cleveland/Cincinnati regions

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Unlock your true potential with a career at One Identity! Looking for an amazing career with huge growth potential on an industry & award-winning team, look no further!

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One Identity solutions can help you simply and completely achieve business agility while effectively addressing the entire range of Security and Identity & Access Management needs. We deliver a clear path to governance while empowering the business to address top priorities that move the enterprise forward with user and line-of-business self-service, unified policy, identity, and workflows tools. Together we can change the world.

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The Sales Account Manager will be responsible for the full sales cycle (prospecting/cold calling, qualifying, negotiation, and closing) of One Identity's solutions into a geographic territory.

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Company Overview

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

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When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

• A relentless drive in acquiring new business, account development, and organizational excellence
• Prospecting, finding, developing, and closing opportunities through the entire Sales Cycle
• Effectively articulate and position the value of our Privileged Access Management (PAM), Identity Governance Administration (IGA) and Active Roles solutions
• Developing and maintaining relationships with key decision-makers
• Creating and implementing account strategy
• Recognizing customer business problems and driving / influencing resources to address opportunities
• Coordinating and communicating with various internal resources in Pre-sales, Contracts and Post-Sales
• Working with Channel Partners and other One Identify resources to increase opportunity size and expedite closure
• Develop and maintain an understanding of industry trends, competitive issues and products, and other related topics
• Meet annual sales targets, new business, number of new logos and within accounts won

Required Qualifications

• 5 years of successful experience in a quota-driven sales capacity
• Ability to work remote, results-orientated, self-starter, hunter-type mentality
• A relentless drive in acquiring new business, account development, and organizational excellence
• Prospecting, finding, developing, and closing opportunities through the entire Sales Cycle
• Developing and maintaining relationships with key decision-makers
• Creating and implementing account strategy
• Recognizing customer business problems and driving / influencing resources to address opportunities
• Coordinating and communicating with various internal resources in Pre-sales, Contracts and Post-Sales
• Knowledge of solution and value-based selling techniques to sell to high-level executives
• Strong teamwork skills are required to successfully work in a highly matrixed environment
• Develop and maintain an understanding of industry trends, competitive issues and products, and other related topics
• Meet annual sales targets, new business, number of new logos and within accounts won.
• Demonstrated ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
• You know how to accurately forecast sales activity, understanding trends, close ratios, and linearity
• Excellent presentation, business, analytical, problem solving and communication skills, written and verbal with ability to effectively communicate with business and IT individuals at all levels of the customers’ organization
• Proficient with CRM tools – Salesforce.com preferred
• Travel required as needed

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Preferred Qualifications

• Experience selling PAM or IGA solutions

• Why work with us? Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
• One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.
• Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team
• Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.
• #LI-NM1

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

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Job Description

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The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

• This is a sales role providing product and technical support for assigned accounts
• Identify and develop potential new business opportunities as well as uncover upsell opportunities within assigned accounts
• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Required Qualifications:

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory

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Preferred Qualifications:

• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• 'Big 4' or similar consulting experience a plus

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Annual Salary Guidelines: $165,000 - $190,000 [OTE]

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Qualys is an Equal Opportunity Employer, please see our EEO policy.