• Coordinate and manage the enterprise response to crisis events
• Lead in identifying the potential implications of crisis events and/or critical incidents
• Manage cross-functional teams’ remediation of critical incidents and partner with cross-functional teams to solve complex product, security and support-related problems
• Develop and facilitate table tops with cross-functional team leads to ensure readiness for critical scenarios
• Serve as the single source of information for executive and internal communications
• Guide functional teams and stakeholders through the crisis and incident management process, including crisis activation, through resolution
• Facilitate after action reviews with senior leadership to reduce the likelihood of recurrence
• Partner with Product, Support and Security teams on the alignment of incident response plans and playbooks
• Lead the Global Risk & Resilience organization and initiatives
• Establish the strategic direction of the crisis management and operational resilience programs, including ensuring that all teams across the global enterprise maintain and iterate on local-level incident management protocols
• Provide guidance to the Operational Resilience team on business continuity and disaster recovery planning activities
• Handle special projects as requested
• Lead crisis and incident management-related inquiries, audit requests, and support aspects of contract negotiations regarding organizational resilience

Required Qualifications:

• 10+ years experience in crisis and incident management– preferably in a high-technology and/or SaaS environment - In-house experience at an enterprise software company is a plus
• Effective in building trusted, collaborative working relationships
• Excellent ability to handle high-pressure, time-sensitive, mission-critical projects
• Excellent organizational and time management skills - highly effective in setting priorities
• Experience and knowledge of SANS incident response methodologies
• Bachelor’s degree required - master’s or other graduate degree preferred or equivalent military experience required

Preferred Qualifications:

• Experience with Google Cloud (GCP) and Amazon Web Services (AWS) preferred
• Experience with Fusion Framework or Salesforce preferred
• CBCP, MBCI, EDRP, CISSP or CISM-certified preferred
• Familiarity with ISO 22301, BCI and DRI industry standards preferred

The Team

The Global Risk & Resilience team enables crisis response and operational resilience to support growth of the business, increase safety and security, and build a culture of confidence in recoverability. We deliver streamlined crisis management (including escalation, response, communications and cross-functional engagement) to reduce overall company risks, and guide and coach functional team leaders to empower them to manage critical incidents. In addition, we provide assurance of our business continuity and disaster recovery plans to enable uninterrupted services to our customers and stakeholders.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $227,000 - $312,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.