• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities.
• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms.
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends.
• Supports the monitoring of open-source media for security-related events and potential impacts.
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities.
• Follows security policies and procedures to ensure compliance and contribute to process improvement.
• Assists in the monitoring and maintenance of physical security systems.
• Documents and communicates relevant information to support decision-making processes.
• Supports training activities for new Specialists and third-party Security Operators.
• Assists in the development of standard operating procedures (SOPs) and training materials.
• Communicates effectively with peers, partners, customers, and employees.
• Participates in the continuous improvement of SOC processes and procedures.
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices.

Required Qualifications

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• Demonstrated ability to work in a dynamic environment and manage multiple tasks.
• Strong communication and interpersonal skills.
• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge of access control, video management, and intrusion detection systems.
• Familiarity with incident management processes.
• Analytical mindset with the ability to identify and escalate critical issues.
• Attention to detail and accuracy in work.
• Awareness of relevant regulations and compliance requirements.
• Interest in threat intelligence platforms and tools.
• Understanding of basic network security concepts and protocols.
• Familiarity with physical security systems.

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Preferred Qualifications

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• Certification or accreditation from a risk or security management program such as: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+ is a plus.
• Emergency Medical Responder (EMR) certification preferred.
• Security operations center, call center, or emergency dispatch center experience is a plus.

• Schedule: Monday-Friday 2pm-10pmShift Assignments are subject to change based off the needs of the business.

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• Working Conditions:
• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime.
• Potentially high-stress environment with exposure to multiple aspects of emergency incidents.

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• Comcast's Expectations:Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

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• Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.