• Ability to become proficient in the activation, provisioning, and repair of all Lumos services with accuracy, working closely with Technicians in the field during cutovers, including yet not limited to: Yoda Activation, Port Control, Adtran provisioning, upgrading firmware, bridging ports on Comtrends.
• Pushes provisioning in CHR, Zhone, Ribbon, C20; activates Calix routers and switch activation.
• Troubleshoots issues on installs and repairs be it in the field or provisioning.
• Works with Business Sales Support and Service Operations to provision, activate, and repair Hosted Voice, PRIs, IADs, and Sip Trunking. Activates and troubleshoots features associated with Hosted Voice such as auto attendants, shared call appearance, schedules, and complex hunt groups. Activates Meraki routers.
• Supports Technicians with complex issues and helps them troubleshoot to resolution.
• Provisions, activates, and troubleshoots MDUs.
• Makes notification updates to Network Operations leadership, troubleshooting the Broadband network equipment when needed.
• Creates CHR, CVTicket, and Service Cloud Tickets and updates them timely.
• Acts on card failure replacements and dispatches to local operations.
• Adheres to KPIs established by SOC leadership and consistently meets the goals by quarter.
• Job duties will be provided throughout the year based on business needs and may change periodically. Flexibility is required to accomplish objectives as established by leadership.
• Other duties as required.

Knowledge, Skills, and Abilities Required

• Excellent verbal and written communication skills.
• Demonstrated experience creating and implementing.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Working knowledge and understanding of.
• Skilled at coach hiring managers on
• Proficiency in MS Word, Excel, PowerPoint.
• Expert level.

Other Experience & Requirements

• Fiber or Telecom industry experience preferred.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.