Senior Solutions Engineer

Dynatrace

Remote Eligibility

On-site

Domain

Sales

State

Illinois

City

Chicago

Job Description

Posted on:

November 25, 2024

Primary NIST Speciality

NIST Sub-speciality

Seniority

Experienced

Salary ($K)

Summary and company overview

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

What’s the role?

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing.

About you:

To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

An excellent team player, with the ability to work across all disciplines
Excellent communication and presentation skills, with the ability to communicate technical value into business value
Previous 3 – 5 years of experience with observability or application performance management technologies and techniques
Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed
Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
Must be able to travel up to 30% of the time

Responsibilities

Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business
Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs
Present Dynatrace’s vision to our customers C-suite executives
Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths
Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market
Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach)

Position might be filled at a higher level based on candidate experience.

Job Requirements

Minimum Requirements:

Working in, or have, the observability space.
Bachelor’s degree in Computer Science or equivalent education or experience required.
3+ years of experience within the observability space.

Preferred Requirements:

Worked with Dynatrace
Experience with web technologies such as HTML, CSS, and JavaScript
Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database
Advance knowledge of Operating Systems (OS) including Windows and Linux
Experience with DevOps or Site Reliability Engineering practices
Knowledge with cloud platforms, including AWS, Azure or GCP
Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
Experience with automation like Ansible, Puppet, Terraform, etc.

Additional commentary

Why you will love selling and working with our Dynatrace platform

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Summary and company overview

Company Description

Job Description

What’s the role?

About you:

An excellent team player, with the ability to work across all disciplines
Excellent communication and presentation skills, with the ability to communicate technical value into business value
Previous 3 – 5 years of experience with observability or application performance management technologies and techniques
Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed
Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
Must be able to travel up to 30% of the time

Apply now