• Lead a small but impactful team of AM’s who are the post-sales leaders across Socure’s Emerging customer segment.
• In addition to leading the team, this leader will be responsible for the identification and development of scaled customer growth.
• Recruit and develop a high-performing team, helping uplevel the team to meet their goals while preparing them for the next steps in their careers.
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team.
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter.
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point.
• Lead team renewal strategies, partnering with cross-functional teams.
• Work closely with the GTM teams (Sales, Solution Consulting, TAM’s, etc.) to align on strategies, forecasting, account plans, and expansion opportunities.
• Share key insights about Socure's product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction.

Required Qualifications

• At least 8+ years experience as a Strategic Account Manager/Customer Success Manager/Customer Relationship Manager
• 3+ years of management experience as a CS team manager or leader
• Aptitude to lead an Account Management Team, including hiring top talent and team development
• Experience in developing and implementing Account Management best practices, procedures, and tools
• Critical thinking and strategic view skills
• Exceptional communication and interpersonal skills
• Willingness to contribute to evolving needs, structuring, and planning
• Outstanding negotiation, challenger selling, and consultative sales skills
• Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles
• Proven creative problem-solving approach and strong analytical skills
• Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results
• Proficiency with SalesForce or other CRM software
• Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotas with SaaS related products
• Prior experience in the financial services
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
• Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
• Archives & Press Releases: https://learn.socure.com/about/press-release

Salary Disclosure:

Base Salary range: $140,000 - $185,000

OTE range: $225,000 - $275,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Socure's compensation and rewards package for full-time roles includes a market competitive salary, equity, and comprehensive benefits. This role is eligible for a generous sales incentive bonus.

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