• Manages end-to-end service ownership and delivery along with enhancements for the existing WAM, MFA and directory services:
• Initiates process improvements where gaps exist
• Reviews design provided by technical team
• Supports the technical team during change management process and escalations as needed
• Supports the team during triaging and resolution of post deployment issues.
• Refines Marriott’s SSO application onboarding service by:
• Define t-shirt sizing of integration patterns
• Defining LoE for application integrations and working within the agile framework
• Supporting our business teams and managing escalations
• Collaborate with IAM teams, senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
• Participates in scheduled audit reviews by providing the required evidence and documentation
• Drives consistent documentation for our services

Managing Projects and Priorities

• Champions leaders’ vision for product and service delivery
• Thinks creatively and practically to develop, execute, and implement new project plans.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations

Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Demonstrates an understanding of business priorities
• Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

• Provides recommendations to improve the effectiveness of processes and programs
• Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes
• Demonstrates advanced knowledge of function-specific procedures
• Applies knowledge/judgment to achieve business goals
• Foresees, identifies, and resolves problems
• Keeps up-to-date technically and applies new knowledge to job
• Performs other reasonable duties as required for this position
• Provide leadership and guidance to the team, fostering a culture of innovation, collaboration, and continuous improvement
• Managing a team of consultants, review KPIs and handle escalations

Required experience and qualifications:

• Bachelors’ degree in computer science or related discipline or equivalent experience and certifications
• 7+ years of progressive and relevant industry experience that includes managing/supervising technical teams
• 4+ years’ implementation experience with one or more WAM, MFA, and Directory technologies
• 4+ years’ experience in supporting WAM, MFA, and directory controls through people, process and technology that developed understanding and working knowledge of:
• SSO and federate services and how they integrate into the broader functional and technical access management, for example: various federation standards like SAML, OAuth, OIDC, session management, SSO integrations, etc.
• Developed and executed strategies to enhance access management processes, including the implementation of WAM solutions to streamline user authentication and application onboarding.
• Direct experience in managing service operations and on-call needs as required
• Technical understanding of MFA and directory standards like FIDO, Identity proofing, LDAP etc.
• Supporting regular audit and compliance assessments for various controls like PCI, SOX, FTC etc.

Preferred:

• Security certification such as CISSP, CISA
• Strong understanding of information security within Enterprise size organizations.
• Experience of working within an outsourced and managed service IT delivery model
• Experience with Agile delivery and the use of Jira
• Hands-on management of the product including defining epics, business requirements elaboration, systems and process flow analysis, meeting critical milestones and deliverables that are time boxed
• Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
• Excellent communication and project administration skills
• Integration experience with Active Directory, LDAPs, flat files, databases, servers, business applications or other target systems such as Ping Identity, Entrust, Radiantlogic, IBM products
• Experience presenting technical concepts to a non-technical audience

The salary range for this position is $120,500 to $162,300 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, October 18, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.