• The T3 support engineer reviews and responds to requests for VPN assistance from other domestic and international help desk/support organizations. This may involve gathering additional information/detail, performing triage, using critical thinking skills to find and solve issues, or routing the issue to another support organization.
• The T3 support engineer works closely with the following groups:
• Tier 1/2 support desk personnel to help them become more efficient and effective in resolving issues at first contact.
• VPN client and infrastructure SMEs to obtain a sound understanding of the VPN technology in terms of provisioning requirements and processes, installation and configuration, and end-user connectivity requirements and processes.
• Various organizational SMEs to develop effective user guides, helpdesk guides, and troubleshooting guides for support desks and end users, as well as provide technical training to these groups.
• Tracks issues where necessary to resolution.
• Establishes relationships with other internal support organizations (e.g. helpdesk leads, IQ Bar Leads, field support leads, etc.).
• Participates in SWATs and Call to Work calls related to VPN related outages.
• Creates and executes queries in Splunk to identify user activities and trends related to VPN usage.
• The position reports directly to the Associate Director over the VPN team and works closely with the SMEs knowledgeable on both the Palo Alto Global Protect platform and the Cisco AnyConnect and ISE platforms.

Required Qualifications:

• Bachelor’s degree in information systems, engineering, or cybersecurity preferred; equivalent experience equal to 5 years of infrastructure and /or application support may be considered in lieu of degree.
• 3 – 5 years of experience with firewalls, VPN, proxies, and desktop defense concepts.
• Excellent problem-solving, communication, and interpersonal skills, with a focus on customer service.
• Team-oriented thinking with demonstrated ability to produce high-quality work as part of a fast-paced, dynamic team.
• Ability to develop both internal/technical and customer facing documentation using Microsoft office applications.
• Requires on site presence at the listed location. No relocation assistance is provided.

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Preferred

• Knowledge of Palo Alto firewalls (including Global Protect), Cisco AnyConnect, and Cisco Identity Services Engine (ISE).
• Familiarity with creating and executing Splunk queries.
• Familiarity with scripting languages (e.g., Perl, Python) or automation tools for managing firewalls at scale.

Our Senior Cybersecurity earns between $116,700.00-$175,100.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

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Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

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#LI-Onsite – Full-time office role

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Weekly Hours: 40

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Time Type: Regular

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Location: USA:GA:Alpharetta / 500 North Point Pkwy - Adm (Owned):500 North Point Pkwy

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Salary Range: $116,700.00 - $196,100.00

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.