• Delivers continuous improvement year over year by providing accurate information, timely case entry, enhancing problem solving skills, and sound decision making.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.
• Responsible for answering alarms in the access control system, reviewing video, and entering service request when necessary.
• Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats.
• Supports quality control and compliance programs to include: weekly camera audits, documenting PCI sites according to procedures, accurate case classification, and tracking of physical security issues.
• Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors, and visitors.
• Ability to conduct in-depth research on various entities as requested by our business partners.
• Responds promptly to requests and completes concise and timely reports.
• Ability to handle both common and crisis situations calmly and efficiently.
• Maintains confidentiality with sensitive information.
• Ability to work nights, weekends, and holidays.

Required Qualifications

• 1+ years in physical security related fields.
• Ability to enter data in multiple platforms and possesses intermediate to advanced word processing skills.
• Advanced oral and written communication skills enough to provide information, deliver information to leadership, and answer inquiries.
• Computer skills sufficient to operate online systems and complex software often using multiple programs simultaneously.
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent.
• Knowledge of access control and video systems are required.

Preferred Qualifications

• Associate degree in business related discipline preferred.
• Bi-Lingual is preferred.

Sun123

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

This job reports to the Site Supervisor

This is a Full-Time position 3rd Shift.

Relocation is not provided and travel is required occasionally.