• Leads and manages the Identity Access Management (IAM) and Business System Analysts teams.
• Acts as a point of escalation for any user or business stakeholder issues.
• Establishes and maintains relationships with business units throughout the organization to understand their working environments and communications needs. Recommends and oversees the implementation of technical solutions within the IAM space that support business requirements.
• Conducts effective resource management for the team. Oversees the assignment of resources to a variety of project and operational tasks.
• Hires, manages the performance of, and mentors team members. Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels.
• Oversees project management functions associated with area-specific projects, to include analysis, planning, design, implementation and transition to operations.
• Establish and maintain relationships with vendors. Oversee the purchasing of software and licensing, and the execution of professional services. Regularly evaluate vendor services against cost to ensure value.
• Develop and implement the team plan in support of broader Technical Services objectives.

Required Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered in lieu of 4-year degree.
• Experience: Minimum of 5 years in IAM roles, with at least 2 years in a management or leadership position.
• Knowledge/Skills:
• Experience in managing IAM projects, including planning, execution, and delivery within defined timelines and budgets.
• Proven ability to lead and mentor a team, manage projects, and work collaboratively across departments.
• Proficiency in IAM technologies (e.g., Okta, SailPoint, Microsoft Azure AD, CyberArk, etc).
• Strong understanding of identity governance, authentication protocols (e.g., SAML, OAuth, OpenID Connect), and access management.
• Experience with IAM architecture and integration with enterprise systems.
• Strong analytical and problem-solving skills to address complex IAM challenges.
• Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and the ability to handle multiple priorities.

Preferred Qualifications:

• NA

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and to perform other duties requested by his or her supervisor that are within his/her knowledge, skill and ability as well as his/her mental and physical abilities.