• Manage a portfolio of federal, DOD, and Defense Industrial Base (DIB) customer accounts to achieve long-term success and drive continued adoption of our cybersecurity solution.
• Develop strong interpersonal skills to build long-standing relationships with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
• Act as a customer advocate and first-line resource, immediately responding to operational or technical inquiries and relaying customer feedback to our internal teams to help steer the evolution of our product and services.
• Guide clients through the onboarding process and provide strategic guidance on how to extract maximum value from all Horizon3.ai products offerings.
• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
• Monitor customer usage trends and KPIs to identify risks and expansion opportunities to secure timely renewals.
• Conduct customer success check-ins, pentest reviews, business reviews, renewal syncs, and technical troubleshooting sessions at both regularly scheduled and ad-hoc cadences.
• Effectively interact with customers, cross-functional teams, and third-party vendors
• Develop a deep understanding of Horizon3.ai suite of product offerings, becoming a trusted adviser on all key features and benefits.
• Maintain strategic awareness of novel and evolving cybersecurity trends and threats.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science or related fields.
• 3+ years of experience in federal or DOD customer-facing roles such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
• Understanding of government IT systems, architecture, and networking.
• Working knowledge of federal and DOD cybersecurity regulations regarding information handling and compliance.
• Exceptional communication, interpersonal, and customer service skills.
• Strong analytical skills with the ability to identify user trends and discern customer needs.
• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
• Ability to work independently and in a team, establishing successful customer-focused initiatives.
• Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Preferred Qualifications

• Related Military Occupational Skill (MOS) + direct work experience may substitute degree requirements.
• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, Certified Ethical Hacker, CISSP, OSCP) is preferred.
• Working knowledge of DIB complex, associated risks, and solutions.
• Prior experience in the Intelligence Community (IC) and active/recent clearance is beneficial.

• Travel RequiredWe are a fully remote company, and this job may require up to 5% of travel to be successful.
• Compensation and ValuesAt Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.In accordance with various State’s transparency regulations, we provide the following salary range information for this position:
• Base salary range: $104,000 - $129,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.
• Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.
• Perks of Horizon3.ai
• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best.
• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.
• You Belong HereHorizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.
• Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
• Application NoteIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.