ETM Customer Support Engineer

Arista

Remote Eligibility

On-site

Domain

Administrative

State

New Hampshire

City

Nashua

Job Description

Posted on:

March 19, 2025

Primary NIST Speciality

NIST Sub-speciality

Seniority

Experienced

Salary ($K)

Summary and company overview

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Responsibilities

Provide technical support and troubleshooting for customers, resolving issues related to network connectivity, security, and performance.
Analyze and diagnose problems with network protocols (DNS, DHCP, SMTP, TCP/IP, etc.).
Assist with SSL inspection and other network security measures.
Collaborate with internal teams, including engineering and product teams, to escalate and resolve complex issues.
Stay up to date with the latest networking technologies and security trends.
Configure/troubleshoot of Port Forwarding, NAT.
Configure/troubleshoot LAN, WAN, vLAN.
Receive live calls from customers, troubleshoot network issues in real time, and provide effective solutions.

Job Requirements

Required Qualifications

2-4 years of experience in technical support, IT support, or networking roles.
Strong understanding of firewall security policies, rule sets, VLANs, NAT, and port forwarding.
Experience troubleshooting SSL inspection, IPS, and advanced firewall features.
Familiarity with network security protocols and threat mitigation strategies.
Hands-on experience with DNS, DHCP, SMTP, TCP/IP, and VPN configurations.
Excellent problem-solving, communication, and customer support skill.
Ability to work in a fast-paced environment, handle live calls, and resolve issues efficiently.
Ability to communicate clearly and professionally, both verbally and in Writing.
Strong decision-making and analytical abilities.

Preferred Qualifications

Experience with packet analysis tools
Experience with CLI
Familiarity with next-generation firewall (NGFW) features
Previous experience in a customer-facing technical role

Additional commentary

If you are a proactive problem solver with a passion for network security and firewall technologies, we encourage you to apply and be part of our dynamic team!

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.