• Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.
• Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
• Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues.
• Assist and educate developers integrating with Okta using OAuth, OpenID Connect, SCIM, and Okta's public APIs.
• Collect information and document bugs with Engineering for API and product issues.
• Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft process or troubleshooting documentation in the support knowledge base. Engage and respond to the Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets.
• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
• Participate in after hours/weekend on call rotation for critical customer cases.
• Abide by work hours of 9am - 6pm PST

Required Qualifications:

• 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
• Demonstrated ability to program in Javascript and one statically typed language (C#, Java)
• Expertise supporting Single Page Applications built using frameworks like React, Angular, Vue
• Expertise supporting modern web applications built using Java Spring, ASP .NET, ASP .NET Core, Node.js
• Experience supporting REST APIs.
• Real passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• This position requires the ability to access Impact Level 4 (IL4) data, as defined by the Department of Defense (DoD) Cloud Computing Security Requirements Guide. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

Preferred Qualifications:

• Experience with React Native, iOS, or Android Development
• Experience with packet analysis of PCAP using tools like WireShark
• BA/BS/MS in Computer Science or related discipline (Preferred)

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

#LI-Remote

#LI-MM

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:

• $99,000—$149,000 USD

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

• $111,000—$167,000 USD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

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