• Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.
• Install servers and networking equipment into racks with associated network cabling.
• Work with project managers and technicians to facilitate new client service installations.
• Receive and document incoming shipments.
• Respond to and resolve alarm events affecting infrastructure and services.
• Follow established Change Control processes; review and follow MOPs for Change activities.
• Assist in the design layout, installation, and documentation of new racks and cages.
• Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.
• Develops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.
• Works with clients to resolve cabinet/cage infrastructure issues and power utilization.
• Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
• Share technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.
• Other duties as assigned.

Required Qualifications:

• Minimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS
• Network cabling termination experience- Ethernet, CAT6, Fiber
• Experience with day-to-day standard maintenance activities in data centers
• Familiarity with telco central office equipment/transport systems.
• Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers
• Working knowledge of electricity and electrical literature is essential.
• General understanding of data center cooling systems and airflow management techniques
• Ability to multitask and prioritize activities in a complex, fast-paced environment.
• Strong verbal and written communication skills
• Demonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.
• Demonstrated experience documenting policies and procedures.

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.