• Monitor security events and alerts using advanced security information and event management tools, analyzing potential threats, and initiating incident response procedures.
• Triage and review security ticket details to ensure issues are handled efficiently by the proper personnel.
• Notify customer of all incoming tickets and any issues that will prevent workflow.
• Handle all customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
• Troubleshoot product issues.
• Understand when to escalate tickets to upper management.
• Provide support for the log management and security information and event management (SIEM) solutions.
• Ensure authorized access by investigating improper access, revoking access, reporting violations, and monitoring information requests.
• Provide installation, maintenance, upgrades, and troubleshooting of security applications and appliances across all functional departments.
• Perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Knowledge, Skills, Abilities, and Behaviors:

• Strong interpersonal skills and team-oriented attitude.
• Coachable and able to turn feedback into results.
• Strong desire to be in the security industry.
• Ability to apply cybersecurity and privacy principles to organizational requirements.
• Ability to apply techniques for detecting instrusions.
• Ability to interpret information collected by security tools.
• Superior analytical and critical thinking skills.
• Understanding of how information travels.
• Superior organization, facilitation, and leadership skills.
• Flexibility to work in a dynamic, fast-paced environment.
• Customer service skills.
• Familiar with proxy and web content filtering tools.

Education/ Experience:

• 1-3 years of security industry experience or equivalent skill level.
• Well-rounded technical knowledge in Windows, Mac, Linux OS.

Preferred Qualifications:

• Basic programming skills are a plus.
• Bachelor's degree in a relevant field is a plus but not required.
• Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.
• Experience system administration and/or network infrastructure is a plus

Certifications:

• Security+, Network+, CCNA, CBROPS, CEH preferred.

Physical Demands:

Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.