Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

As a remote first company, we require minimum 25Mbps consumer grade broadband connection.

• Sales Experience: Minimum of 3-5 years of successful sales experience in the cybersecurity technology industry, with a strong track record of achieving sales growth
• Introduction of New Solutions: Demonstrated success in introducing and selling new disruptive cyber software solutions
• Quota Achievement: Proven ability to exceed sales quotas consistently quarter over quarter.
• Channel Partner Management: Experience in establishing and monetizing strong Channel Partner relationships, with existing relationships in the region being essential.
• Sales Process Management: Proficiency in managing all aspects of the sales process, including qualification, proof of value, forecasting, negotiation, and deal closure.
• Post-Sales Management: Ability to manage and drive the post-proof of value ROI process.
• CRM and Pipeline Management: Experience in accurately tracking and managing customer information in company-provided CRM, and maintaining an accurate pipeline and forecasting in Salesforce (SFDC).
• Product Presentation and Demo: Capability to present and demonstrate Horizon3AI solutions effectively in both virtual and in-person meetings.
• Independent and Team Player: Demonstrated ability to work independently while also collaborating effectively with distributed sales, support, and success teams.
• Sales Methodology: Familiarity with Challenger Question-Based Selling type sales methodologies.
• Sales and Marketing Tools: Familiarity with sales enablement tools like Salesforce, CRM, Outreach.io, Linked-In Sales Navigator, ZoomInfo, and Slack.

Required Qualifications

• Sales Experience: Minimum of 3-5 years of experience working in a Sales role in cybersecurity
• Industry Experience: Minimum of 2 years of experience working in the INFOSEC or SaaS space
• Education: A college degree or equivalent work experience required
• Must be located on the West Coast

Preferred Qualifications

NA

Travel Required

We are a fully remote company, and this job may require up to 20% of travel within assigned territory to be successful. Job-related travel expenses are reviewed and must be approved by your manager.

Perks of Horizon3.ai

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best.
• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.

Compensation and Values

At Horizon3.ai, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

In accordance with various State’s transparency regulations, we provide the following salary range information for this position:

• Total On-Target Compensation: $180k - $240k OTE 50/50 split annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.
• Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.

You Belong Here

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Application Note

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

• Incident & Problem Management:
• Troubleshoots and accurately diagnoses and/or forwards IT related issues
• Walks users through the recommended problem-solving steps
• Service Request Fulfillment:
• Provides software and hardware products as well as workplace equipment following work instructions
• Fulfills user and access management requests following work instructions
• Answers and/or forwards technical questions and supports users in all IT technical matters
• Learns technical change requests implemented by backend teams
• Asset-, stock- and demand Management
• Takes care of accurate stock and inventory management Prepares asset demands
• Executes disposals following work instructions
• Projects & Improvements:
• Assists onsite with general IT build out tasks
• Participates in discussions for workplace improvements
• Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
• Collaboration & Learning
• Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
• Reads and understands step-by-step guides and technical work instructions

This is a hybrid position (2 days per week) out of Mountain View, CA.

Minimum Qualifications:

• 1+ year of experience in desktop technical support
• HS Diploma or GED required

Preferred Qualifications:

• Technical study related to IT
• Experience with Microsoft Windows desktop operating systems and basic networking principles
• Experience with Microsoft Office 365
• Experience with Microsoft Intune
• Experience with MAC operating system support is a plus
• Experience supporting the IT needs of executive level leaders

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

About the Role

This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. The Technical Support Engineer L1 candidate is passionate about technology, is always curious, and driven to delight customers. A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization.

Ideally, you will be comfortable speaking with security and customer operation teams. You must have technical depth, be client obsessed, and experience with a SaaS based security product. Having the desire to take initiative, own and resolve customer issues, and love working in a fast-paced, high growth environment is key.

This role reports to the Director of Support. This is a 100% remote role.

Company Overview

Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $140M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.

• Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.
• Take ownership of customer issues, including initial troubleshooting, and escalation.
• Identify and escalate priority issues that need immediate attention.
• Build an excellent rapport with our backline engineers and collaborate on solving complex issues.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Collect information from customers necessary to understand and resolve their issue, either by attaching KB information, or escalation to next level Support

Required Qualifications

• 3 years + experience in technical support
• Knowledge of Windows/macOS/Linux software configuration, use, and basic troubleshooting.
• Comfortable working in a fast-paced, ever-changing environment, learning on the fly, and keeping track of supporting resources
• Knowledge of basic software debugging (Task Manager, Event Viewer, Sysinternal Tools, Command Line debugging and search tools for macOS and Linux)

Preferred Qualifications

NA

• Competitive start up salary and generous stock options
• (US Hires and FTE via Remote) 100% paid health benefits for you and your family
• Flexible time off
• Potential fast-tracked career advancement opportunities
• Experience building something from the ground up

At Cyberhaven, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. The estimated base salary for this role is $55k to $80k. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. This estimate is also just one component of Cyberhaven's total rewards package.

Our company values are:

• Think Deeply and Use Sound Reasoning
• Step Up and Take Ownership
• Continuously Learn and Grow
• Obsess About Customers
• Enjoy the Journey
• Reach for Ambitious Goals

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.