• Create and maintain an outstanding partnership with customers.
• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources.
• Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.
• Proactively interact and communicate with internal and external stakeholders.

Required Qualifications:

• 1-5 years of experience in a hands-on security role with a good knowledge of security architecture
• Degree or diploma in a relevant field, or certifications and experience equivalent
• Strong partnering and relationship building skills in a professional context
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills

Preferred Qualifications:

• Security testing and forensics tools
• Malware analysis
• Scripting/Coding experience
• Incident response
• Authentication and identity management
• Risk management, assessment and common compliance frameworks
• Penetration testing and attack simulation

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk—we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.